OnLabel: your products’ AI expert, answering only on-label
Clinicians already ask AI about your products, and general AI answers from memory. OnLabel puts your products’ AI expert on your website and in your reps’ hands that answers only from your approved IFUs and labelling, cites every source, declines off-label questions and flags possible adverse events to your safety team.
Try the Live DemoSee Plans and PricesAsk It Yourself
This is OnLabel for Northbridge Dental, a fictional company with four sample documents. Pick a question below or type your own. Try to make it go off-label: it won’t.
What It Does
Answers from your documents only
Each brand has its own private document store. No web search, no other company’s material, no outside knowledge. Every answer lists the documents it used.
Stays inside your labelling
Questions about uses the documents don’t cover get an off-label referral to your Medical Information team. Competitor questions get a polite set reply.
Flags adverse events
If a user describes a side effect, injury, failure or complaint, your safety team gets an email at once with the exact words and a reference, and the user is told how to report it.
A full log for compliance
Every question and answer is kept for your review period, with its outcome. Download it as CSV for MLR or medical affairs reporting.
On your website, app or rep tablet
One line of code adds OnLabel to your site in your colours. Your developers can also use the API in your own apps and training portals.
You keep it current
Your team uploads new or revised documents in the portal. BossCE checks each file, then it goes live; withdrawn documents are removed the same day.
Turns interest into leads
Clinicians can ask your team to get in touch, right in the chat. Opt-in only, with your privacy notice; each lead is emailed to sales and kept in your portal with the question that prompted it.
Looks like your brand
Your logo, colours, style, font and wording, set in the portal with a live preview. Reps can save the OnLabel page to their phone like an app.
Built for several markets
Standard covers 3 markets and Plus covers 10. Clinicians choose their market, and it is recorded with every question in your log.
See Inside
What your reps, your medical affairs team and your safety team actually see.
The OnLabel page on a rep’s phone: your name and colours, saved to the home screen like an app. It is live, so try it.
The question log
Every question, answer, outcome and source, for MLR and medical affairs review. Download it as CSV.
| Time | Question | Outcome |
|---|---|---|
| 09:12 | How long should NB Flow be light-cured? Source: NB Flow Instructions for Use, Rev 07 | Answered |
| 09:20 | Can I use NB Bond 7 for pulp capping? | Not in labelling: referred to Medical Information |
| 09:31 | Is NB Flow better than other flowables? | Competitor: declined |
| 10:05 | Patient had swelling after NB Bond 7 | Possible adverse event: safety team emailed |
The safety alert
Sent to your safety mailbox the moment a possible adverse event or complaint is described.
User’s words: “Patient had swelling after NB Bond 7”
Channel: OnLabel page · Market: Singapore · Time: 10:05
Told the user: how to report it to your Medical Information team and the regulator
Built for Medical, Legal and Regulatory Review
| Your requirement | How it is handled |
|---|---|
| Only approved content | Answers come only from documents you supply and BossCE reviews. Each statement is cited to its source document. |
| No off-label promotion | Uses, doses, indications or patient groups not in your documents get a set reply referring the user to your Medical Information contact. |
| Pharmacovigilance and vigilance | Possible adverse events and product complaints are detected in every question, emailed to your safety mailbox at once with a reference number, and listed in the portal. |
| Healthcare professionals only | Optional confirmation before the first question, for markets that restrict promotion to HCPs. |
| Different labelling by country | Tag each document with its market; users pick theirs and OnLabel follows that market’s document. |
| Audit trail | Question, answer, outcome and sources for every interaction, kept for your chosen period, downloadable as CSV. |
| Independence of BossCE AI | Your OnLabel is clearly yours. The public BossCE AI never uses your private documents, and no brand can change how it answers. |
From Sign-Up to Live in Days
Standard or Plus, or a bundle with the Library and logo placements. Sign up in about 5 minutes.
Once you are approved, your OnLabel is created with your name, colours and safety contact.
Add your IFUs, data sheets and approved FAQs in the portal. Your MLR team tests every answer, with the full log, before anything goes public.
One line on your website, the OnLabel page for reps, or the API in your own apps. Monthly usage reports.
Plans and Prices
Up to 100 documents and 3 markets. Website box, OnLabel page for reps, server API, safety alerts, lead capture, full log and monthly report.
Up to 500 documents and 10 markets. Everything in Standard, plus your rep and training apps through our API and a named contact at BossCE.
OnLabel Standard plus 30 products in the public BossCE Library and logo placements across BossCE AI. Less than buying them separately.
Asia launch prices for the first 10 companies until 31 March 2027, locked for 12 months; list prices crossed out. Have a coupon code? Enter it when you sign up.
Launch OnLabel for your brand
Sign up in about 5 minutes. We set it up the same day you are approved, your team tests it before anything goes public, and you have 30 days to change your mind.
Questions first? hi@bossce.com · All BossCE AI for Business services · OnLabel guide · Portal sign-in
Frequently Asked
What is OnLabel?
Your own AI expert for your products. It answers clinicians only from your approved IFUs and labelling, cites the documents it used, declines off-label and competitor questions, and emails your safety team when a possible adverse event is described.
How much does it cost?
OnLabel Standard and OnLabel Plus have fixed prices, shown per month under Plans and Prices and billed quarterly or annually with a 12-month minimum. OnLabel is also included in the Growth and Enterprise bundles of BossCE AI for Business. Coupon codes can be entered when you sign up.
Is there a trial?
You can try the live demo on this page before you buy. Every OnLabel plan also comes with a 30-day money-back guarantee.
How quickly can we go live?
Usually within days. Sign up, upload your documents in the portal, we check each file, and you copy one line of code onto your website or share the OnLabel page with your reps.
Can it match our brand?
Yes. In the Look and Feel tab of the portal you set your logo, colours, theme, corner style, font, welcome message and suggested questions, with a live preview.
Who owns the documents and the question log?
You do. Your documents sit in a private store used only for your OnLabel. The full question log is kept for your review period and can be downloaded as CSV for MLR or medical affairs.
Can OnLabel collect leads?
Yes. Switch on Leads in the portal and clinicians can ask your team to contact them, right in the chat. It is opt-in only: the consent box is never pre-ticked, your privacy notice is linked beside it, and the wording they agreed to is saved with each lead. New leads are emailed to the addresses you choose and listed in the portal, with CSV export.
Is there an API?
Yes. Your developers can call OnLabel from your own apps and training portals. The OnLabel guide in the User Guide has the details.